Your satisfaction is our priority. Here's our commitment to making things right.
Due to the perishable nature of fresh flowers, we do not accept physical returns. However, we offer full refunds or replacements for valid quality concerns.
Contact us within 24 hours of delivery with photos of the issue.
Our quality team will review the photos and order details.
Approved refunds are processed within 5-7 business days. Replacements are delivered same/next day.
All quality issues must be reported within 24 hours of delivery with photographic evidence.
