Our Promise
100% fresh on arrival. Due to the perishable nature of fresh flowers, we don't accept physical returns — they'd wilt on the way back. Instead, we offer full refunds or replacements for valid quality concerns.
Eligible for Refund or Replacement
- Flowers delivered in damaged condition
- Wrong product delivered
- Significant quality issues with the arrangement or cut
- Delivery not attempted on the scheduled date
- Missing items from a multi-item order
Not Eligible
- Natural wilting after 3–5 days (normal for fresh flowers with proper care)
- Damage caused by the recipient after delivery
- Incorrect delivery due to a wrong address provided by the buyer
- Orders not claimed or recipient unavailable after a 90-minute rider hold
- Change of mind after successful delivery
How to Request a Refund
- Within 24 hours of delivery — WhatsApp us with your order ID and a photo of the issue.
- Our quality team reviews the photos and order details within 2 working hours.
- Resolution — approved refunds land in 5–7 working days to the original payment method. Replacements are delivered the same evening or the next morning.
Reporting Window
All quality issues must be reported within 24 hours of delivery, with photo evidence. Beyond that window, natural wilting has usually begun and we can't reliably distinguish it from a quality issue.
Need Help with a Refund?
Write to us and we'll make it right.
