1. Information We Collect
When you use Taal Blooms, we collect the minimum needed to fulfil your order: name, phone, email and delivery address. We also keep order history to make re-ordering easier, and basic device information to improve the site.
- Personal details (name, phone, email) given at checkout
- Delivery addresses you save
- Order history and preferences
- Payment details (processed by our payment partner — we never store card numbers)
- Device and browser information for website optimisation
2. How We Use Your Information
- Process and deliver your flower and cake orders across Bhopal
- Send order updates by SMS and email
- Answer customer support questions
- Improve our products, studio workflow and this website
- Send occasion reminders and promotional offers — only if you opt in
3. Who We Share With
We do not sell your personal information. We share data only with:
- Our delivery riders and studio staff (to complete your order)
- Payment processors for secure transactions
- ZeptoMail for order confirmation emails
4. Data Security
All traffic is over HTTPS. Payments use 256-bit encryption. Our team follows industry-standard practices for data at rest.
5. Your Rights Under the DPDP Act 2023
- Access a copy of your personal data
- Correct anything inaccurate
- Request deletion of your account
- Opt out of marketing communications in one tap
- Nominate someone to act on your behalf
6. Grievance Officer
For any privacy concerns, write to our grievance officer at grievance@taalblooms.com. We respond within 15 working days as mandated by the DPDP Act 2023.
7. Contact
For any other privacy question, write to us.
