Cancellation & Refund Policy

1. Cancellation by Customer

You can cancel your order at least 24 hours before the scheduled delivery time for a full refund. Inside the 24-hour window, we can often still reschedule but not cancel, because the arrangement is being tied at our Kolar studio.

• Requests made less than 24 hours before delivery may not be accepted if preparation has begun.
• For same-day delivery orders, cancellations are not accepted once the order has been processed (typically within 30 minutes of placing).

2. Non-Cancellable Items

Personalised gifts, perishable items once dispatched, and same-day delivery orders placed within the express window cannot be cancelled. Wedding or corporate bespoke orders are governed by a separate agreement.

3. When We Cancel for You

Rarely, we can't source a flower on the morning of dispatch — the Bhopal mandis don't always carry the variety we expected. In that case we'll call or WhatsApp you, suggest a substitute, and refund in full if you prefer. No questions, no delays.

4. Refunds

Approved refunds will be processed within 5–7 working days to the original payment method. UPI is usually fastest. If the order was cancelled by us due to non-availability, a 100% refund is issued immediately. We'll email a confirmation the moment the refund is initiated.

5. Contact for Cancellation

To request a cancellation, write to us with your Order ID.